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In this document, "User Agreement", "Agreement", "Terms and Conditions of Service" are synonymous and used interchangeably.
In this Agreement, "you" or "your" or "User" refers to any person or entity using the service. Unless otherwise stated, "SystemSpecs," "we" or "our" or "us" will refer collectively to SystemSpecs Limited and its subsidiaries, affiliates, directors, officers, employees, agents and partners.
You and SystemSpecs are jointly referred to as 'the Parties' in this document, "Remita", "our Services", "the Services", "the System", 'Remita app' "the platform" are synonymous and used interchangeably unless otherwise specified.
"Remita" means the range of products and services with the "Powered by Remita" notice offered by SystemSpecs and its partners as an online platform for the Management of:
In order to use the Service, you must apply to your bank for a Personal or Corporate profile. Our Services are available to you based on the approval of your Remita Card (Remita Card is a virtual debit card that provides Remita users electronic access to their corporate accounts at a financial institution) by your bank.
Without limiting the foregoing, we reserve the right to deny, suspend or terminate delivery of our Service to persons who present an unacceptable level of risk as determined by regulatory, industry and our standards.
Your acceptance of these Terms and Conditions of Service is established either:
Remita facilitates your transfer to and receipt of funds from third parties. Based on your instructions, you acknowledge that:
We use many techniques to identify users when they register on the platform. Verification of Users is only an indication of increased likelihood that a User's identity is correct. You authorize us to, directly or through third parties, make any inquiries we consider necessary to validate your registration. This may include verifying the information you provide against third party databases. In addition, we reserve the right to employ other means of verification of authenticity for transactions we deem suspicious or for accounts conducting high value or high volume transactions to ensure integrity of the transactions and we may thus delay execution of such instructions.
SystemSpecs provides its services on "as is" and without any warranty or condition, express, implied or statutory. We, specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement to the full extent permissible by the law.
We shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, Remita Cards issuance and other transactional operations are processed in a timely manner but we make no representations or warranties regarding the amount of time needed to complete processing because our Service is also dependent upon other factors outside of our control, one of which is the operational efficiency of all stakeholders.
In no event shall SystemSpecs be liable for loss of income, profits, business, opportunity, contracts or any indirect, special, incidental or consequential damages arising out of or in connection with our platform, our service, or this Agreement.
Our liability to you or any third party in any circumstance of proven liability by us, shall not exceed the fees paid to us in respect of the specific transaction that gave rise to the claim or liability.
You agree to indemnify and hold SystemSpecs, harmless from any claim or demand (including attorneys' fees) made by you or any third party arising wholly or partly from your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party relating to your use of the Service.
You undertake that:
3.6.1 Authorised signatories shall be setup on Remita to approve remittance instructions and other relevant transactions in accordance with your internal approval rules. You understand that these approval rules will be applied to all remittance instructions and other relevant transactions processed on Remita and therefore will not be subjected to telephone, e-mail or any other manual confirmation by banks before transactions are completed.
3.6.2 You will keep confidential all Remita security related information such as passwords, Access Codes and Personal Identification Numbers (PIN). You understand that SystemSpecs, banks, their affiliates and service providers will never request you to divulge any of these information by phone, mail or any other means. You are obliged to report any representation to the contrary to SystemSpecs and your bank promptly.
3.6.3 Payment instructions made to your banks by cheques, or any channel other than Remita, will continue to be subjected to all your current mandate instructions and confirmation rules.
3.6.4 When you make a payment through Remita, you are requesting an electronic transfer from your account. Upon such request, Remita will transmit your instructions to your bank to transfer from your account the amount you specify. You agree that such requests constitute your authorisation for such transfers.
3.6.5 Except when caused by SystemSpecs' or the banks' misconduct or negligence, you will protect SystemSpecs, the banks, their affiliates and service providers from any/and all claims, liability, damages, expenses and costs caused by or arising from your use of the service.
SystemSpecs has a dedicated support unit manned by highly experienced and professional personnel. Customer support issues are managed through a Customer Relationship Management (CRM) system. Customer complaints made through our dedicated email and telephone lines are logged and monitored until a resolution is achieved. Our support team is always available to receive enquiries on weekdays, weekends and public holidays. All support related enquiries should be routed via the email [email protected] or telephone number (+234) 700-4-REMITA (0700-7-877678). Contact details are also displayed on the 'Contact' section of our website at www.remita.net, which may be updated from time to time.
Standard Support Services provided by us are as listed below and are covered by your transaction fees and do not attract any further charges.
4.1.1 Processing of your application to use the system including the creation of your login details and activation of your Remita profile.
4.1.2 Initial Setup of your profile on the system.
4.1.3 Required support to ensure successful execution of your payment instructions.
4.1.4 Deployment of application updates and patches.
4.1.5 Telephone and e-mail support services in response to your queries.
Upon your request, we are also able to provide additional services which are charged separately. Our extended support services include:
4.2.1 Consultancy Services requiring our physical presence in your office or any designated location indicated by you. Please note that, we are able to provide consulting services to you under the following terms and conditions.
4.2.2 Audit and Investigative support services: Where our services are required to support your internal or external auditors, regulatory or law enforcement agencies, we shall work with you to determine the level of work required, agree on the scope, work plan and applicable charges for the assignment.
4.2.3 Bespoke Development and Interfaces as may be requested by you: We shall work with you to determine the level of work required, agree on the scope, work plan and applicable charges for the assignment.
4.2.4 Training Services on Remita will be based on the following conditions which shall govern your request for training before, during and/or after your commencement of the use of Remita:
The processing fees payable for our services are as displayed on your Remita profile screen during transaction processing or as stated below. The fees are computed per record and charged alongside each batch of transactions that you process.
The fees payable for our services are:
The above fees are computed and charged alongside each batch of transactions that you process. Any disparity between the fees stated herein and the fees stated on your Remita Profile Screen will be resolved in favour of the fees stated on your Remita Profile Screen during transaction processing.
5.1.1 Consultancy, audit and investigative support services are charged at ?100,000 per Consultant per day, regardless of time spent, up to a maximum of 8 hours per day. This fee covers our Consultant's time and expertise spent on the assignment. It excludes reimbursable expenses for logistics, travel, hotel accommodation and other incidentals outside Lagos; report production, stationeries, and photocopying which are charged separately.
5.1.2 User Administration requests are charged at ?10,000 per amendment request.
5.1.3 Customization and/or integration charges are specified per project, and will be determined at the time of scoping the work, as the scope of work involved may vary.
5.1.4 The fees for our Training services are published alongside our Training schedules on our website. Payment for all our extended services shall be upfront and paid in full.
All fees and charges quoted in this Agreement exclude any applicable taxes, which will be chargeable at the prevailing rate. You will be responsible for the payment of any taxes imposed by any governmental taxing authority on the amounts you are liable to pay to us under this Agreement, including, but not limited to, withholding taxes of whatever nature. If any deductions or withholdings are required by law to be made from the fees payable to us, you agree to promptly pay such Withholding Taxes and obtain and deliver to us proof of payment of such Withholding Taxes together with official evidence thereof issued by the governmental authority concerned, sufficient to enable us support a claim for a tax credit in respect of any sum so withheld. If we are unable to obtain such tax credit due to your failure to comply with the above provision, then you agree to pay to us a sum equal to the amount of the tax credit we are not able to claim as a result of your failure.
SystemSpecs reserves the right to change the processing fees as well as the fees for extended support services. Notices of such changes shall be communicated in line with the provisions of Clause 12.1 of this Agreement.
The following activities constitute a violation of the Acceptable use of Remita
6.1.1 Using the Remita service to make or receive payments for any illegal, fraudulent, immoral or otherwise socially reprehensible purposes.
6.1.2 Using the Remita service to make or receive payments for any narcotics, other controlled substances, steroids or illicit drugs.
You agree that your information and your activities (including your payments and receipt of payments) through our Service shall not:
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior express written permission. You agree that you will not use any device, software or routine to attempt to interfere with the proper working of the Remita site or any activities conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. Most of the information on our site is proprietary or is licensed to us. You agree that you will not copy, reproduce, alter, modify, create derivative works, publicly display or frame any content from our website without our prior express written permission.
Without limiting other remedies available to us, we may verify inaccurate or incorrect information you provide to us, contact you by means other than by electronic means, immediately warn our community of your actions, limit access to an account and any or all of the account's functions (including but not limited to the ability to send money or make payments), limit activities, indefinitely suspend or close your account, terminate this Agreement and refuse to provide our Services to you if:
Your use of Remita is deemed by us to constitute abuse of the electronic payment system or electronic payment rules, including (without limitation), using the Remita system to test Remita card behaviours.
We warrant that the service will in all material respects, deliver on the agreed terms herein. Should the service be disrupted to such an extent that there is likely to be an adverse effect to the service provided, we will endeavor to notify you of such within a reasonable time.
In the event of any service delay or failure, we shall take necessary steps to ensure speedy service restoration and reduce to the barest minimum the extent of such service failures. However we shall not be liable to you for any loss or damage.
By the nature of this Agreement, the parties may have access to information that is confidential to one another, such confidential information shall include the parties' business methods, salary structure, marketing strategies, pricing, competitor information, and all other information designated as confidential by either party. Each party agrees to maintain the confidentiality of such information and to protect the other party's confidential information by using all reasonable efforts to prevent any unauthorized copying, use, distribution, installation or transfer of possession of such information.
Remita, Remita.net and all logos, products, services or other content on www.remita.net or other mobile download platforms are the intellectual property of SystemSpecs Limited, or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of SystemSpecs. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Remita and may not be copied, imitated, or used, in whole or in part, without the prior written permission of SystemSpecs.
Neither this Agreement, nor your use of Remita will convey title or any interest or rights in SystemSpecs' intellectual property rights.
You may not transfer any rights or obligations you may have under this Agreement without our prior written consent. We reserve the right to transfer this Agreement or any right or obligation under this Agreement without your consent, and we will notify you via our websites, social media and other media.
You shall comply with all applicable Nigerian laws, and regulations, regarding your use of our Services.
If any specific term or condition violates the law, that term alone shall stand severed or amended as far as is necessary to comply with the law.
You agree that these Terms and Conditions constitute "an Agreement duly signed or executed by "you" under any applicable law or regulation. To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other documents regarding your account and/or your use of the Service, may be provided to you electronically and you agree to receive all Notices from SystemSpecs in electronic form.
You may print a copy of any Notice and retain it for your records. All Notices in either electronic or paper format will be considered to be in "writing and to have been received and shall become effective thirty (30) days after being posted or placed on our website.
We may amend this Agreement at any time by notice to you or posting the amended terms on www.remita.net. All amended terms shall be effective thirty (30) days after notice or posting on the website.
In the event of a dispute arising between you and SystemSpecs, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. In the event of any dispute, the Parties shall seek to resolve any such dispute amicably between themselves or through a negotiated settlement and in the event of their inability to resolve the dispute as aforesaid, the parties shall explore a mediated settlement with both Parties appointing one(1) Mediator who shall act as a catalyst for resolution.
If at any time the Parties are unable to amicably resolve any dispute(s) through negotiated settlement or mediation, either party shall refer the matter to be finally settled by arbitration in accordance with the Arbitration & Conciliation Act, Cap A18, Laws of the Federation of Nigeria (LFN) 2004. The arbitration shall take place in Lagos, Nigeria and be conducted in English Language. . If the parties fail to agree on the Arbitrator, the Arbitrator shall be appointed by the President of the Chartered Institute of Arbitrators UK (Nigeria Branch). Each Party will bear its costs save for joint costs which will be borne jointly.
Your non-use of our platform for an extended period does not terminate this contract. Any monies due and payable by you to us before, during or after the period of your passivity shall remain payable and become due immediately upon your reactivation. Termination or non-use shall not relieve the continuing obligations under this Agreement, including but not limited to the requirements in Clauses (3.5) Indemnification, (6.3) Access and Interference, and (9) Trademarks and other intellectual Proprietary Rights of this Agreement.
This agreement and any documents referred to herein constitute the entire agreement between the parties and supersede any and all prior agreements between the parties, whether oral or written, with respect to the subject matter thereof.
This Agreement shall be governed by and interpreted according to the laws of the Federal Republic of Nigeria and shall be subject to the exclusive jurisdiction of Nigerian courts.
These Remita functions are subject to continuous technological improvement and consequently may change. All changes to Remita functions and services shall be published by SystemSpecs from time to time on the website www.remita.net All such published changes shall form part of this Agreement.
SystemSpecs shall not be in breach of its obligations under this Agreement or be responsible for any delay in carrying out its obligations if performance is prevented or delayed wholly or in part as a consequence of force majeure. Force majeure means any circumstance beyond the reasonable control of SystemSpecs including but not limited to acts of war, state or national emergency, strike, rebellion, insurrection, government sanctions, actions of regulatory or supervisory authorities, accident, power failure, internet and communication link failure, fire, earthquake, flood, storm, tornadoes, hurricane, or any other act of God or any technical failure caused by devices, matters or materials.
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